Scope the requirements
Review the PSP request list, business activity, ownership, payment journey and applicable legal requirements.
Payment-provider onboarding needs documents that describe how the business actually operates. We help PSPs build a coherent merchant-acceptance framework and help merchants prepare the legal, policy and operating evidence requested by their payment partners.
Discuss your routeWho this is for
Built around the proposed activity.
- PSPs standardising merchant acceptance and periodic review
- Gaming, forex, e-commerce and subscription businesses preparing for PSP onboarding
- Finance, compliance and operations teams responding to partner due-diligence requests
Typical work sequence
Connect the policy to the onboarding decision.
Draft around operations
Prepare or adapt the agreed policies, client terms and procedures to match the business’s real processes and responsibilities.
Build the evidence index
Assign owners, approved versions and supporting records; identify items that management or a technical specialist must complete.
Support review and upkeep
Address agreed follow-up questions and establish a review calendar. Training, implementation and periodic updates are scoped expressly.
Core readiness areas
What the work normally needs.
- The PSP’s actual questionnaire or document request
- Corporate, beneficial-ownership and licensing information
- Product, customer, merchant and funds-flow descriptions
- Current AML, KYB/KYC, privacy and risk procedures
- Complaints, refunds, chargeback and incident arrangements
- Named policy owners and management approval routes
Common pressure points
Problems to resolve before they become delays.
- 01
Submitting generic policies that contradict the website, agreement or product
- 02
Describing monitoring or security controls that are not actually operating
- 03
Treating a PSP checklist as the complete legal requirement
- 04
Leaving approval dates, owners, training and ongoing review undefined
How the firm assists
A defined mandate, not a generic package.
The agreed pack may include AML/CFT, merchant or customer onboarding, risk assessment, privacy, complaints, refunds, outsourcing, incident escalation and business-continuity documents. We distinguish legal drafting from technical assurance and organise unanswered questions for the right operational owner.
Send a non-confidential enquiryFrequently asked questions
Useful starting answers.
Can you help a merchant prepare documents requested by a PSP?+
Yes. We begin with the actual request list and business model, then agree the policy, contract and evidence work needed. The PSP decides whether to accept the merchant.
Can you create onboarding policies for a PSP itself?+
Yes. The mandate can cover merchant due diligence, risk classification, approval and escalation, contractual requirements and periodic review, tailored to the PSP’s activities.
Does policy drafting include implementation?+
Only where agreed. Drafting, management approval, technical implementation, training and assurance are distinct tasks with named owners.
Are the same policies suitable for gaming, forex and ordinary e-commerce?+
Not automatically. The activity, licence conditions, customer risks, payment flows and partner requirements determine what must be adapted.
info@snnyagaadvocates.co.ke+254 728 852 448Westpark Towers, 11th Floor, Mpesi Lane, Westlands, Nairobi